Contact us (about an adult)
You can contact us by email,
phone, fax, textphone, letter, or by visiting us.
Or you may prefer someone - such as a friend or your GP - to
contact us for you.
Each area in West Sussex has one, or sometimes two,
operational offices and a help desk. The first time you contact us,
or if you are calling about something new, you will speak to
specially trained help desk staff.
They will ask you a few basic questions about your situation so
that they can find out how we can best help. They can also give you
information about other social care services in your area. You can
find out more in 'When you first contact us'.
Please let us know if you have any special access or
communication needs. This will help you to tell us what you need in
the most appropriate way.
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Our areas
Social care for adults is currently divided into 3
'areas':
- Northern is covered by the Crawley,
Haywards Heath and Horsham offices;
- Southern is covered by the Shoreham
and Worthing offices; and
- Western is covered by the Chichester and
Bognor offices.
Our boundary lines can be viewed online in the map below.
There are also other help desks which you can contact directly.
These are:
Supporting document
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Our offices
Please note: All calls to any of the office phone numbers
below are first handled by our contact centre.
| Bognor Regis
Durban House
Durban Road
Bognor Regis
West Sussex
PO22 9RE
Phone: 01243 642400
Fax: 01243 642437
|
Chichester
1a East Row
Chichester
PO19 1PD
Phone: 01243 752999
Fax: 01243 752644
|
| Crawley
3rd Floor
Crawley Library
Southgate Avenue
Crawley
RH10 6HG
Phone: 01293 895100
Fax: 01293 895114
|
Horsham
County Hall North
Chart Way
Horsham
RH12 1XH
Phone: 01243 642555
Fax: 01403 213125 |
Shoreham
Glebelands
Middle Road
Shoreham
BN43 6GA
Phone: 01273 268800
Fax: 01273 268801 |
Worthing
Centenary House
Durrington Lane
Worthing
BN13 2QB
Phone: 01903 839100
Fax: 01903 839248
|
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Emergency contact out of office hours
We provide a helpline for social care emergency situations that
cannot wait until the local offices are open.
Phone: 01903 694422
The helpline is available weekdays between 5.00pm and 8.00am.
Weekends and bank holidays are covered 24 hours a day until 8.00am
the next working day.
Our out of hours team covers the whole of West
Sussex. For adults, it deals with:
- urgent assessments under the Mental Health Act, in conjunction
with appropriate doctors; and
- immediate threats to a vulnerable adult's safety or
welfare.
Other type of emergencies, such as financial assistance or housing
emergencies, are not within our remit.
Your call will go through to our answering service, run by
Harmoni Ltd. They will only want your name and a contact number as
they will pass your details as quickly as possible to our duty
manager, who will ring you back as soon as they can. Please note
there may be a delay during busy periods.
The duty manager will try to deal with the call over the phone,
where possible. If they decide an urgent, complex assessment is
needed they will ask a qualified social worker to do this.
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Other ways to get in touch
If you don't want to contact your local office you can do one of
the following.
Use our online enquiry form to tell
us about someone you are concerned about, and we will forward it to
the relevant help desk for you.
Please see our 'Comments, compliments and complaints' section
through the link to the right to find out how to let us know about
any concerns you have about our services.
Or, contact our head office:
Adults' social care
The Grange
Tower Street
Chichester PO19 1QT
Phone: 01243 777100
Fax: 01243 777679
Textphone: 01243 642077
Email (general enquiries only): socialcare@westsussex.gov.uk
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