Contact Trading Standards
Consumer advice
The consumer advice service and advice for businesses with
contractual disputes for West Sussex residents and businesses is
provided by Citizens Advice Consumer Service, formerly Consumer
Direct.
For advice on purchases of goods and services or to complain
about a business you can speak to a trained adviser
at Citizens Advice Consumer Service:
Phone: 08454 040506
Website: Citizens
Advice Consumer Service
Business advice
Legislation can be complicated and it isn’t always easy to know
what is applicable to your business and what you need to do to
comply.
West Sussex Trading Standards offer a tailored business advice
service to West Sussex based businesses. Trained officers can
answer questions from all sizes of business from small home
producers to national companies.
Not only can we give advice on specific enquires but we can also
provide information and guidance on other relevant Trading
Standards legislation that may be applicable to your business.
It is the responsibility of every business to comply with the
full range of consumer protection legislation applicable to them.
Our officers can give you the guidance, information or simply the
reassurance that you need.
Advice is available on a wide range of Trading Standards
legislation and is open to any business based in West Sussex. Just
some of the areas we can offer advice and support on include:
- safety of consumer products;
- sale of age restricted products;
- legal requirements for websites and sales over the
internet;
- food labelling; and
- the rights of your customers.
Advice is available in units of just one hour, as outlined
below.
To contact us for business advice please call: 01243
642124.
Business advice - Conditions and charges
Advice is available to businesses from trained officers within
the West Sussex Trading Standards Service, subject to the following
conditions and charges*:
- The business must be based in West Sussex.
- The business will be required to register with the service at
an initial cost of £55 plus VAT (£66 including VAT). This
will give the business up to one hour of officer time on that
enquiry. Outstanding time cannot be carried forward for future
advice unless it relates to an ongoing matter.
- If the matter is to take more than one hour to deal with, the
officer will give the business an estimate of the time needed to
answer their query. Each hour (or part thereof) of officer
time in addition to the initial registration will be charged at
£55 plus VAT (£66 including VAT).
- Future requests for advice following initial registration will
be charged in units of one hour, or part thereof (currently
£55 plus VAT, £66 including VAT per hour). The minimum
charge will be one hour.
- All advice given to the business will be confirmed in writing,
or if preferred by email.
- Once agreed, payment will be requested before work takes place
and advice is given. The officer dealing with the enquiry will
be able to take payments over the phone using most credit or debit
cards. We regret we are unable to accept payment in cash or by
cheque.
- Terms and conditions for the provision of these chargeable
advice services can be found in link below (see 'Supporting
document').
- Our VAT number is GB193604455.
Our contact phone number and address for business advice and
assistance is:
Trading Standards Service
County Hall North
Chart Way
Horsham
West Sussex
RH12 1XH
Phone: 01243 642124
*Charges for business advice may be altered in the future.
Charges correct as of April 2012.
Supporting document
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