Complaints about schools
There may be times when you are not happy with something that
has happened at your child's school.
You should always discuss your concerns with staff at the school,
as it is important that you give them the opportunity to resolve
your concerns informally. Most complaints are resolved at the
informal stage. However, if your concerns are not resolved you may
wish to make a formal complaint.
Under the Education Act 2002 every school must publish its
procedure for general complaints. If you have not already acquired
a copy you should ask the school to let
you see one. There are also procedures for complaints on appeals,
about the curriculum, special educational needs provision,
exclusions and admissions. Staff disciplinary action, child
protection issues and criminal investigations are confidential.
You can also find information about making a complaint on
I do not think my complaint has been dealt with fairly, what
can I do?
If you believe your complaint has not been dealt with fairly, in
accordance with the school's policy, you must inform your school's
governing body. The governors will then investigate the issue for
If I am still not happy, what should I do?
If you are still not happy after going through the school's
complaints process, there is provision to complain to the Secretary
of State for Education. You should write to:
Secretary of State for Education
Great Smith Street
London SW1P 3BT
Can I appeal?
There is no opportunity to appeal against
a decision. The school's complaints process has to be followed and
if the resolution is not satisfactory you should write to the
Secretary of State.