West Sussex County Council: Our Complaints Procedure

All complaints about our services, with the exception of Adults' Social Care, Children's Social Care and Education, and schools, follow our two-step corporate complaints procedure.

Complaints about breaches of the Freedom of Information (FOI) Act (including non-compliance with the Publication Scheme) should also be initially dealt with under the corporate complaints procedure.

There are separate procedures in place for complaints against the conduct of a Councillor.

• Complaints about Access to Information (FOI)
• Complaints about adults' social care services
• Complaints about children's social care and education
• Complaints about Councillors' Conduct
• Complaints about schools
• Corporate Complaints Procedure